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In this episode, hosts Chase Marable and Dawson Nimmo sit down with Jon-Michial Carter, CEO of ChartSpan, for a strategic conversation on the evolving role of Chronic Care Management (CCM) in Community Health Centers and what it takes to build sustainable, scalable care models for complex patient populations.

The discussion explores how CCM supports both patient outcomes and operational sustainability for FQHCs navigating workforce pressure, rising chronic disease prevalence, and tightening margins.

Key Topics Covered:

CCM as a Strategic Service Line
How CHCs can use CCM to enhance continuity of care, improve patient engagement, and create stable, compliant revenue streams.

Leadership Lessons from a Health Tech CEO
Jon-Michial shares insights from scaling ChartSpan nationally and partnering with health systems and CHCs across diverse markets.

Operationalizing CCM at Scale
Best practices for workflows, staffing models, compliance, and technology integration that allow clinical teams to thrive without added burden.

The Future of CCM & Value-Based Care
Where CCM fits in the next 3–5 years as CHCs continue moving toward value-based care, risk-based models, and whole-person care.

This episode delivers actionable insights for CHC executives, clinical leaders, and operations teams evaluating or optimizing CCM programs.

Learn more about ChartSpan and CCM solutions:
 Website: https://chartspan.com

Higginbotham Insurance
Comprehensive insurance, risk management, and employee benefits solutions for FQHCs.

FQHC Marketing
We specialize in empowering community health centers through comprehensive marketing services.

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